I am sure you know they are many type of online account available. My friend is using the hotmail account and she is unable to access her account online. What's wrong with that?
Personally, I have no idea why this happened. Have anyone of you have got such experienced before? Tell me what should I tell her.
I am sure she is worry about her privacy and accounts detail in the account. I think she have kept lots of password and personal detail in the account.