Mistake of printing makes the gift bad

This is sad to say that there's a blue line on the pink shirt that I have ordered for my sister-in-law. It's her birthday yesterday and I want this shirt to be a gift for her.

Very sad to say the blue line is so obvious and there's also a blue dot behind the pink shirt. This shirt is not cheap it cost RM39.

The ordered was make it in a website named Printcious.

Hi Sherry, sorry to heard that. The blue line may cause of the defected during our production period. But we believe it can wash off. Sorry for let your sister feel unhappy about this matter. We will take it serious and make sure no more defected on the products next time.Thanks

second message from them

Hi Sherry, pls let us know if cannot wash off. We will replace a new 1 because customer satisfaction is our main priority. Thanks again. ^


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I have informed them by pm that the blue line did not fade away. Still waiting for their reply now. Perhaps its weekend so there's no reply.